Terms of service

General Terms and Conditions (B2B) – The Unfucks

As of: November 29, 2025

These terms and conditions apply to all contracts between us, The Unfucks - represented by Hans Jochen Koop (address and contact details as per the legal notice), and entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). This offer is directed exclusively at business customers (B2B); we do not enter into contracts with consumers (Section 13 BGB).

1) Services and products

We offer digital content (such as PDFs, audio files/MP3s, videos/streaming, email sprints, templates, reports, bundles) and services (1:1 sparring/mentoring, group formats such as “Navigator Mastermind,” workshops). This is not distance learning within the meaning of the FernUSG (German Distance Learning Act); exams or certifications are not offered. Content and formats may evolve in detail; minor updates or additions are possible.

2) Conclusion of contract and provision

The presentation in the shop does not constitute a binding offer. When you click on “Buy now” at checkout, you are submitting a binding offer. The contract is concluded when we confirm your order by email or provide you with access to the content.

We will provide you with digital content electronically - as a download, stream, or via email link. Download/access links may be time-limited for security reasons; if links expire, you will receive replacement links upon request. For services, dates and scope are specified in the confirmation.

3) Prices, sales tax, payment

All prices quoted in the shop are net prices plus the applicable sales tax. You can pay via Shopify Payments (using the payment methods offered in your region), PayPal, or—where indicated—Stripe or bank transfer. For EU B2B customers with a valid VAT ID number, reverse charge may apply, if legally relevant. Automatic VAT ID number verification may not be technically available; we reserve the right to perform manual verification. Delivery/service will be provided after receipt of payment or in accordance with the payment terms specified at checkout.

4) Rights of use for digital content

Upon full payment, you will receive a simple, non-transferable, and non-exclusive right of use for the purchased digital content for personal use by a natural person. Unless the item is expressly marked as “free,” distribution, sublicensing, publication, sale, uploading to freely accessible clouds, or use by third parties (e.g., team/company/location) is not permitted unless we have agreed in advance to a suitable team or location license. Legally binding restrictions remain unaffected.

5) License protection

To protect our rights, we may mark content with visible and/or invisible markings (e.g., watermarks). In the event of misuse, we are entitled to block access and demand compensation for the damage incurred.

6) Cancellation for digital content (B2B note)

Our shop is aimed exclusively at B2B customers. In the exceptional case that a right of withdrawal exists, it expires for digital content if you expressly agree that we may begin execution before the expiry of the withdrawal period and confirm your knowledge of the expiry (cf. Section 356 (5) BGB).

7) Appointments, postponement, and cancellation (services)

An appointment becomes binding upon our confirmation. You may postpone the appointment once free of charge up to 48 hours before the appointment. In the event of a later postponement or cancellation, a flat-rate cancellation fee of 50% will be charged; in the event of a no-show, we will charge 100%. If we have to postpone or cancel for important reasons (e.g., illness), we will offer you a replacement date as soon as possible; further claims are excluded.

8) Availability and changes

We strive to ensure that our content is highly available. However, there is no entitlement to the permanent availability of certain cloud/platform functions. Whenever possible, we provide local downloads. Content may be updated or expanded in detail without changing the nature of the purchased product or agreed service.

9) Warranty and liability

The statutory rights in respect of defects apply. We do not promise any specific results; coaching, sparring, and mentoring are open-ended processes. We are liable without limitation for damages, regardless of the legal basis, in cases of intent and gross negligence, as well as in cases of injury to life, limb, or health.

In cases of simple negligence, We are only liable for damages resulting from the breach of an essential contractual obligation (cardinal obligation); in this case, liability is limited to the foreseeable damage typical for this type of contract. Claims under the Product Liability Act remain unaffected.

10) Confidentiality

In 1:1 formats and group formats, confidentiality applies in accordance with the Chatham House Rule. Recordings will only be made if we have expressly agreed to this in advance.

11) Data protection

The processing of personal data is subject to our privacy policy in its current version.

12) Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction, to the extent permissible, is the registered office of our company. Should individual provisions of these General Terms and Conditions be or become invalid, the remainder of the contract shall remain valid; the invalid provision shall be replaced by the statutory provision.